Work 4.0
Understanding Conflict
Understanding Conflict
Live Training Online
Net Price: CHF 500 per booking
Duration: 2 hours
Participants: 1 - 8 per booking

Product Description


In the training ‘Understanding Conflict’ you will learn basics about reasons for conflict, impacts and theories. Also, you will reflect on your own experiences with conflict:

  • What causes conflict?
  • How conflict escalates
  • Costs and impacts of late resolution or unresolved conflict
  • Benefits of managing conflict early
  • Styles of managing differing opinions
  • Key theories of conflict management
  • Reflection on experience of conflicts and potential conflicts in work situations

This training can be combined with any other training from Sommer & Partner Consulting.

Learning Objective

After the training participants understand why conflicts occur and escalate. They understand how managing conflict badly can damage the working culture and the bottom line. The participants know how to turn conflict into opportunities as well as the theory of how conflicts can be managed.

Duration, Location and Format

The training lasts two hours and takes place in a virtual room. Access information will be provided in advance. If you have specific questions or case studies you would like to discuss during the training, let us know on the order form. The content is delivered through a presentation, case examples, exercise and dialogue with the trainer.

Number of Attendees and Costs

The training 'Understanding Conflict' is for between 1 and 8 attendees. The net price for the training is CHF 500 and applies for the entire group of attendees. If you want to book multiple sessions or a variety of trainings, please ask for our special offers.

Special Offers

Order and Payment

Place the order online through the booking feature on our website. The order confirmation and invoice will be displayed on the screen and also sent by email. Our electronic methods of payment may be used. Payment is due upon receipt of the invoice. Please contact us if you wish special payment terms.


Technical Conditions

You need a stable internet connection and a PC, laptop or tablet with camera and microphone. If you use a tablet, you will need to install an app on your device. There is no need for a complicated login procedure or account creation. We use the video conferencing application Zoom (


The 'Understanding Conflict' training includes

  • Access to virtual training room
  • 2 hours online video training on topics listed under the section 'Description'
  • Presentation documents (electronically)
  • Work results (electronically)
  • Learning app with tools for preparation in advance and with exercises for after the training
  • Live recording (depended on approval of all attendees)
  • Access to our customer network 'Improving Communication and Cooperation'
  • Confirmation of participation

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