Work 4.0
Difficult Conversations
Difficult Conversations
Live Training Online
Net Price: CHF 500 per booking
Duration: 2 hours
Participants: 2 - 6 per booking

Product Description


In the training ‘Difficult Conversations’, typical difficult situations, e.g. dismissal talks or updates on failed projects, will be simulated in role plays. We will introduce techniques on preparing for difficult conversations and these will be practiced in role plays. The training will cover

  • What exactly makes conversations difficult?
  • Preparation technique: factual information, appeal, relationship, self-revelation (according to Schultz von Thun)
  • Preparation of strategy and guidelines
  • Role play: difficult conversations at work (planned and unplanned)

This training can be combined with any other training from Sommer & Partner Consulting.

Learning Objective

After the training participants know why conversations are perceived as difficult. They can plan a difficult conversation on different levels of communication and determine how best to proceed. During the conversation they can follow their established strategy and know how to adapt with their communication partner(s).

Duration, Location and Format

The training lasts 2 hours and takes place in a virtual room. Access information will be provided in advance. If you have specific questions or case studies you would like to discuss during the training, let us know on the order form. The content is delivered through a presentation, case examples, exercise and dialogue with the trainer.

Number of Attendees and Costs

The training 'Difficult Conversations' is for between 2 and 6 attendees. The net price for the training is CHF 500 and applies for the entire group of attendees. If you want to book multiple sessions or a variety of training courses, please ask for our special offers.

Special Offers

Order and Payment

Place the order online through the booking feature on our website. The order confirmation and invoice will be displayed on the screen and also sent by e-mail. Our electronic methods of payment may be used. Payment is due upon receipt of the invoice. Please contact us if you wish special payment terms.


Technical Conditions

You need a stable internet connection and a PC, laptop or tablet with camera and microphone. If you use a tablet, you will need to install an app on your device. There is no need for a complicated login procedure or account creation. We use the video conferencing application Zoom (


The 'Difficult Conversations' training includes

  • Access to virtual training room
  • 2 hours online video training on topics listed under the section 'Description'
  • Presentation documents (electronically)
  • Work results (electronically)
  • Learning app with tools for preparation and with exercises for after the training
  • Live recording (depended on approval of all attendees)
  • Access to our customer network 'Improving Communication and Cooperation'
  • Confirmation of participation

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